Best Customer Satisfaction Software - Editor's Choice
#1 Blue Evaluation                                                                       
Review date: 01.02.2012

Description:

Blue Evaluation helps you identify those training and education programs. It enables you to analyze your feedback by region, department, area. Best of all, the software eliminates having to remember or manage yet another set of usernames and passwords.

Screenshots

Price:

Free Demo

Advanced Features:

  • Fully IT integrated
  • Time trend analysis
  • Online tests and 360 reviews
  • Confidential and flexible
  • Hosted service for instant start-up
  • Automated reminders
  • Lower TCO
  • Fully Web-based
  • Customizable interface
  • No upgrades anytime
  • More sophisticated analysis
  • Intelligent questionnaires
  • Customer service surveys

Review:

Best of all, the application allows you to increase customer loyalty and improve quality.
  • Allows you to connect your data in 3rd party business intelligence systems.
  • There is only one machine to maintain and upgrade.
  • Enables you to spread the cost of an implementation across many strategic areas.
  • Leverages Microsoft .Net technologies and uses XML and other services to provide unmatched scalability.
  • Because it is 100% Web-based, no special software, tools, or plug-ins are ever required.
  • Reports are available online. The software allows you to customize your evaluation forms with your organization's colors.
  • Enables you creation of powerful and valuable survey research including feedback applications.
  • Application for service-oriented businesses.
  • Coves all types of company feedback reports and all organizational areas.
  • One web-based application.
In addition, this web-based application can be operated on your own Intranet, or over the Internet as a secure, hosted Software-as-a-Service (SaaS) application. Besides, any end-user needs only a Web browser (such as Explorer) and login credentials to use Blue.

#2 PhaseWare's Tracker solution                                                 
Review date: 01.17.2012

Description:

Dedicated solely to customer service and support software, this application enables you identify ways of improving customer satisfaction by speeding problem resolution. Moreover, it boosts SLA compliance by automating notifications based on business rules.

Screenshots

Price:

Free Demo

Advanced Features:

  • Complete life cycle ticket management
  • Easy to use and integrate
  • Email integration, chat functionality
  • Flexible and scalable software
  • Knowledge Management
  • Automatic Alert
  • Handles incident management process
  • Help desk and customer support solution

Review:

The reports are easy and intuitive to learn how to use. No training is required.
  • Enables to view detailed customer information at a glance.
  • Allows you to track and manage incident tickets, workflow, and billing.
  • Easy and open application integration.
  • Helps improve customer service efficiency.
  • Reduces average call length by automating ticket population.
  • Live chat gives customers an additional channel for support.
  • Minimizes the number of escalated requests.
  • Integrates all areas of customer support including creating tickets and reports, service level agreements.
  • Open and work with multiple windows.
With easy set-up and configuration without programming, this web-based software provides a universal knowledgebase search, meaning any search can cover all solutions, FAQs, downloads, forums including automated email-to-service request creation. Besides, it can be hosted or locally installed on your infrastructure.

#3 NetSuite                                                                                   
Review date: 01.16.2012

Description:

Netsuite enables you to make faster decisions through real-time business intelligence. Best of all, the software allows customers to place new orders, or reorders, by using the customer center by providing password-protected access to important online tools and information.

Screenshots

Price:

Free demo

It integrates all critical business data across departments, enabling you to improve your business decisions.

Main Features:

  • Fast support
  • Advanced forecasting
  • View customer cases
  • Search knowledge base
  • Probability tracking
  • View case status
  • Sales tools publishing

Review:

  • Enables you to interact with customers in real-time.
  • Case tracking by products and services including online customer center.
  • Offers e-mail case capture and creation with auto-escalation solution.
  • It allows you to publish information to specific prospects or customers.
  • System automatically sends customers a confirmation of receipt and a case number.
  • Knowledge base gives customers the information when they need it.
  • Customers can enter trouble tickets by logging onto your site.
Overall, the software allows you to keep accurate customer records by managing time within your CRM system, enabling them to respond faster to customer issues. It also includes auto-emailing, partial order fulfillment, and online tracking.

#4 CustomerSat 10                                                                        
Review date: 01.11.2012

Description:

This web-based application lets you create custom charts that include the questions and variables of multiple surveys. In addition to that, it supports auto-dialing and other call center productivity features.

Screenshots

Price:

Free demo

Software Summary:

It enables you to conduct surveys using multiple data collection channels.

Main Features:

  • Scalable enterprise platform
  • Comment analytics
  • Phone interviews. Email invitations
  • Significance testing
  • Loyalty indices
  • Free trial

Review:

This web-based application lets you analyze online survey results and tailors the survey questionnaire.
  • Allows personalized survey invitations with interactive voice response.
  • Includes defining rules by stakeholder segment.
  • Customizable reports allow managers to monitor surveys completed by data collection channel.
  • Allows you to display response rates for your survey for any business segment.
  • All email communications can be personalized.
  • You have complete control over each data point displayed in the graph, including performance attribute.
In a nutshell, this application offers plus the ability to integrate survey response and action management data back into your enterprise systems. including a multi-channel survey support.

#5 Confirmit Platform                                                                  
Review date: 01.10.2012

Description:

Designed to make the survey creation and completion process faster. In other words, the program enables you to control the way in which surveys are created. It also allows you to complement your my CRM database.

Screenshots

Price:

Free demo

Software Summary:

Automatically calculating taxes and deductions and year to date values.

Main Features:

  • Real-time view
  • Panel Management solution
  • Fully-scalable
  • Graphical User Interface
  • Automates panel management tasks
  • Enables you to run your own panel
  • Report on panel composition trends

Review:

Besides, you can add and delete panelists and retrieve and update their profile variables and survey history.
  • Enables to analyze your feedback programs.
  • Provides a script checker that to prevent potentially malicious code.
  • Covers all aspects of the survey creation, data collection, analysis and reporting processes.
  • Software-as-a-service or on-premise solutions.
Overall, this customer satisfaction software enables you incorporates a range of data collection modes and full panel management capabilities including advanced feedback forms nad market research applications.

How to measure Customer Satisfaction?
  • It may take continuous effort to maintain high customer satisfaction levels.

    This is why, companies conduct client and employee satisfaction surveys, focus groups, and other forms of marketing research so that to make recommendations for immediate improvement.

    Here, we rank the best software with side-by-side comparison by enabling to solve your online customer support, product best testing and overall customer feedback.
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