Best Telephone Interviewing (CATI) Software - Editor's Choice
#1 Qfiniti Survey - Customer Solution                                        
Review date: 01.17.2012

Description:

Designed to perform many of the required tasks expected of top survey software. Besides, this module-based system allows you conduct surveys manually and on paper, using a variety of question types.

Screenshots

Price:

From $999 (Enterprise Edition)

Advanced Features:

  • Multiple choice questions
  • Web-based questionnaires
  • Great flexibility. Cross-tab procedures
  • Free trial version
  • Analysis of variance
  • Statistics reports
  • Survey software packages

Review:

Best of all, the application enables an unlimited number of respondents per survey. Besides, offers a complete technical support in English, French and Spanish. Results can be exported to ASCII text or CSV files.
  • Allows you to handle any type of question.
  • Offers a comprehensive system for survey research.
  • Enables to simplify designing your questionnaires.
  • Voice Capture Software Module: you can capture the feeling and intensity of responses.
  • Offers a sophisticated CATI (Computer-Assisted Telephone Interviewing) survey software.
  • You can select panelists for telephone based on demographics.
  • Available for working with printed questionnaires, online and PDA.
  • Multi-faceted market research application.
Overall, The Survey System is able to produce relevant and reliable survey results. One of the best program for market research.

#2 The Survey System - Software Package                                  
Review date: 01.17.2012

Description:

This module enables you to manage telephone samples and import a list of phone numbers. The Survey System's Telephone Interviewing Software also allows to restrict which interviewers can handle certain types of calls. Besides, you can perform word frequency counts and accept text answers of any length.

Screenshots

Price:

Free Demo

Advanced Features:

  • Accepts up to 32,000 questions per survey
  • Unlimited number of respondents
  • Multiple Choice Questions
  • Process management
  • Text answer questions
  • No time limit on the program
  • Interview style data entry
  • Drop-out analysis

Review:

  • Ability to schedule calls by time zone.
  • You can create online questionnaires.
  • Offers interview style data entry.
  • Allows you to insert and delete records.
  • You can add telephone and PDA interviewing (extra module).
  • Provides a full range of data checking and management features.
  • Includes an administrative and a panelist portal.
#3 WinCati – Computer-Assisted Telephone Interviewing           
Review date: 01.18.2012

Description:

The application offers data management tools and online statistics as well as auto-testing functions. You can export results to popular analysis packages. This CATI system incorporates mainstream PC hardware and software.

Screenshots

Price:

Free Download

Main Features:

  • Web CATI integration
  • Interviewer productivity reporting
  • Sensus interviewing system
  • Callback management
  • Quota control. Easy to set up
  • Password protection
  • Up to 500 questions per questionnair
  • Complete control of screen format

Review:

  • Offers optional add-ons, such as mixed-mode (CATI and Web) interviewing.
  • You can establish an unlimited number of time zone rules.
  • Allows you to specify how all aspects of a study should be handled.
  • Enables you to better conduct studies that are telephone and Web.
  • Question presentation can be customized for the interview mode.
Computer-Assisted Telephone Interviewing
  • This kind of software enables to create surveys and automate the key activities of a telephone interviewing facility.

    Besides, this complex process stores the data collected in an industry-standard format. In addition to that, the interviewer enters responses into, a computerized CATI instrument.

    Here, you will find real-time automatic elaboration of the result while offering the possibility to view the results by simply connecting to a browser.
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