Customer Loyalty Sofwtare - Editor's Choice
#1 PatronPal - Gift Card Software                                              
Review date: 01.17.2012

Description:

This program enables you to improve customer retention and encourage spending. In addition to that, you can encourage repeat purchases by enabling a points-based reward system. As result, customers can accumulate points on their cards. And the system can collect valuable marketing data from all transactions. (purchase frequency, geographic area...)

Screenshots

Price:

Free Demo

Advanced Features:

  • Store summary reports
  • Gift and loyalty card processing system
  • No transaction fees
  • One time software purchase
  • Bonus calculation
  • Rewarding achievement

Review:

Best of all, their card purchases can include free card layout to incorporate your logo or image.
  • Gift cards can be used like coupons. Ideal for marketing campaigns.
  • Customer can reuse a gift card by purchasing additional value for it.
  • Allows you to manage membership programs, incentive promotions, points and rewards.
  • Offers the expertise needed to help you execute a loyalty strategy.
  • You can create a points program to reward loyal customers.
  • Provides real-time marketing tools allowing you increase retention and incremental spending.
  • You can learn exactly what your customers are purchasing.
Overall, PatronPal lets you design loyalty programs and and create custom reports. You don't have to buy special equipment. The application operates with standard bar code scanners. It allpws you to track the amount spent per customer per card.

#2 Allegiance - Customer Loyalty Solutions                               
Review date: 01.17.2012

Description:

The latest version of Allegiance provides feedback management software to help organizations grow customer loyalty. The web based platform gathers responses and unsolicited comments in real-time.

Screenshots

Price:

Free Demo

Advanced Features:

  • Customer retention surveys
  • Online comment portals
  • Phone call tracking
  • Synchronization tool
  • Easy to deploy and manage
  • Telephone hotlines
  • Customer feedback in real time

Review:

Best of all, it also provides custom business logic for point award processing. Includes participant performance reports.
  • The dashboard view enables you to identify trouble spots and lets you react immediately.
  • Offers real-time connection to customer comments, suggestions and complaints.
  • Enables you capture customer feedback across multiple channels.
  • Can be run as a stand alone program..
  • Allows a maximum of 5000 employees, per client/business.
  • Allows companies to gather and act on feedback from customers and employees.
  • You can set up surveys to monitor post-transaction feedback.
From point-based incentive programs to multi-tiered loyalty environment, Allegiance gives you comprehensive program management dashboards including data exchange processes.

#3 Preferred Patron                                                                         
Review date: 01.17.2012

Description:

PatronFlex enables you to accept manual key-in of gift card numbers and loyalty card numbers and any keyboard-emulation type scanner.

Screenshots

Price:

Free demo

Software Summary:

Note: There are no service based fees for the issuing of gift cards or loyalty cards.

Main Features:

  • Real-time receipt advertisments
  • Rewards structure
  • PC based windows software program
  • No card scanner required
  • Supports Star TSP and Epson printer
  • Incentive promotions

Review:

  • Can be integrated as a web solution. Comes with a Software Development Kit (SDK).
  • Gift cards are eligible for redemption. Toll free phone support services.
  • You can create a Merchant Pool and loyalty point accounts with other merchants.
  • Provides a built-in gift card invoice report.
  • Your customers can modify their loyalty account using the Internet.
This application is easy to adapt to your business. Besides, you will be able to gauge which programs need more attention. However, summary reporting could be improved.
#4 NextBee - Referral Programs                                                  
Review date: 01.17.2012

Description:

This software solution allows you to run multiple promotional campaigns simultaneously. No custom coding or maintenance required. Offers automated order tracking and reward fulfillment.

Screenshots

Price:

From $29.00 per month

Software Summary:

You can also add rewards data within your current user accounts.

Main Features:

  • Loyalty club
  • Rewards can be offered for each conversion
  • Free custom programming
  • Campaign data analytic
  • Loyalty and reward points support
  • Social media widgets

Review:

Advanced integration options include: Web service APIs and database synch and unsubscribe filter.
  • End to end solution. APIs and Web services.
  • You can give awards based on online sign-ups.
  • Incentivize viral activity by offering reward points.
  • Each campaign targets a particular type of demographic.
In addition, results that can be measured with hard metrics of visitors and conversions with ability to track virtually every activity. Best of all, you can define how many points for which actions.

#5 Guestware - Loyalty Program Management                           
Review date: 01.22.2012

Description:

This software enables you to maintain customer loyalty with minimal effort and give you better implementation of customer feedback. Includes detailed reports and graphs about the hotel business.

Screenshots

Price:

Free demo

Software Summary:

GuestWare’s robust data mining capabilities also allow you to manage guest loyalty and recognition.

Main Features:

  • Guest preference management
  • Access to profiles and reports
  • Recognition accountability tracking
  • Customizable CRM software application
  • Automated guest classification

Review:

Designed for the lodging industry, this property management software solution meets the needs of any size hotel.
  • Reward fulfillment automation and Website signup and editing.
  • Build specially for the hospitality industry, it includes various software modules.
  • Can be used to build customer loyalty.
  • Offers better customer satisfaction and lower operating margins.
Overall, GuestWare Enterprise integrates directly with the company website, hotel PMS and CRS. Offers automated reward redemption process and enterprise incident tracking.

Loyalty Card Solutions - Membership Systems
  • Customer loyalty can be a sustainable competitive advantage, specifically in challenging economic times.

    That's where customer retention and incentives promotions come in. They reward your best customers. This is where it all starts after all.

    A loyalty program must meet your needs and the needs of the shoppers. No two customers are alike. This is why, we rank the best quality programs available on the market.


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