Customer Support Software
Featured Sites
  • Charter-UK: is a customer service software suite that lets you implement a departmental or enterprise wide approach to managing customer complaints and feedback.
  • Phaseware: offers a sophisticated but affordable customer support management solution that provides significant operational savings and superior customer satisfaction.
  • QueryBot: acts as your customer support frontline, answering most customer questions instantly. Works in a similar fashion to the high-end knowledge base and customer service software.
Additional Resources
  • CRM Technologies: provides a number of on-demand services for the busy marketing department from data cleaning, merging, enhancement and analysis through to Marketing automation and demand generation technology deployment. As.
  • Bluetahiti : provides a range of prospecting and segmentation tools for the direct marketing industry. Their range of prospecting tools allow data owners and brokers to place their lists online for counting and segmentation.
  • Ransys: In today's very aggressive competition within the business world, organizations understand that in order to become truly customer centric, they need to utilize the voice of the vustomer in their ongoing business operations.
  • VitalSoftware: Automating and personalising customer communications ensures consistent, and reliable messages are sent at the right time to the right person.
  • QueueVision: specializes in the development of customer relationship management and Business Process Management solutions for the healthcare industry.
  • Responsetek: helps small business and the enterprise hear the voice of the customer.
  • Highrise: is your homebase for everyone that’s important to your business. It puts together all those little points of contact so you can see the bigger picture.
  • Rapid Stability: provides a full service solutionides a full service web based resolution for all of those help desk issues related to your customer communications; the system will help bring insight on product development and will automatically track customer feedback and suggestions.
  • Aestiva: The product includes its own open database which can send its information to an SQL server, but this is not a requirement for operation.
  • FrontRange: Using Heat Messaging Center, quickly and easily create web services to create and update configurations, customer records, or service requests using 3rd party tools. It also can pass data to any receiving web service automatically.
  • Satmetrix: Built-in functionality helps you monitor and analyze the end-to-end customer experience and effectively manage relationships with key contacts.
  • CustomFAQs: provides a flexible and robust suite of customers, students and citizens service applications. Across all channels of communications, capture manage and track all customers interactions. Streamline and simplify customer support with an intuitive platform.
  • Welborn Software : The Contacts Explorer allows all of your contacts to be organized into your own groups.
  • Scandiacom: NG Service is a web based enterprise software solution dedicated to help service organizations be more productive and efficient.
  • Contact Book: is a web-based Contact Relationship Management application, optimized for use by both individuals and teams.
  • Synovate Your customers may be on the phone to your call centre. Or visiting your retail outlet, buying your product, accessing your media or attending your event.
  • Atricity: All customer-oriented information and operations inside and outside of your company should be focused on one common goal: effective customer acquisition, customer care and customer retention.
  • Medalliay: helps clients capture feedback from their stakeholders, share the data company-wide, recover customers at risk, discover what’s behind the data, and improve company performance.
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