Help Desk Software
Featured Sites
  • Helpdeskpilot:helps you improve your customer support This includes a self service ticket management interface. In addiotn to that, automated notifications can be sent via email.
  • ReadyDesk: You can add and close tickets or view attachments from the same screen. Features comprehensive ticket history and automated email alerts. There are no plug-ins or other files to download.
Additional Resources
  • Kayako: includes ticket management, website visitor and monitoring. Features complete control, source code access and intelligent chat routing.
  • CRMdesk : Designed and developed for customers, this web-based solution allows you to reduce costs of Internet-based customer support. Each email attachments are getting attached to the ticket and all the closed questions are stored in the archive.
  • Trouble Ticket Express: Each trouble ticket is displayed as a sequence of messages. Besides, you can add unlimited number of fields to your mail forms. Enables using MySQL database to store trouble tickets.
  • Active Campaign: With tools for managing your emails, staff, and company communications you can ensure maximum customer service in an efficient manner. Automate your help desk by defining custom conditions, actions.
  • Magnoware: The DataTrack System enables to improve productivity and workflow by automating the administration of service and support activities. Also accessible via the web client, the searchable knowledgebase.
  • HornBill: Supportworks Essentials is a complete windows-based support desk application offering a feature set as standard. Including intuitive look and feel requiring minimal training.
  • HelpSTAR: allows you to automate controlled workflows, send customizable end-user notifications and monitor SLA response times.
  • Hesk: is PHP solution enabling you to set up a Web-based ticket support system. Free to use.
  • H2desk: enables to automatically display solutions from the knowledgebase before tickets are submitted. This includes optional CAPTCHA module requires human validation before ticket submission to prevent spam.
  • DeskPro : is a customer support application. You can manage your clients as well as staff. No need to install any software. Support is included in the price.
  • AJ Help Desk: The user can enter his feedback on the efficiency, attitude and prompt response of the staff. Besides, the program offers useful information in visual format, which is available for downloading by the user.
  • Astea: The Contact Center solution area supports call centers, telemarketing activities, information desks and service hotlines.
  • Helpspot: offers the flexibility of installing on your own hardware. INcluding automate escalations, notification and SLA's.
  • Ilient: offers a complete web-based solution for any IT department. You can track service requests automatically.
  • Layton Service Desk: is a 100% web-based help desk software product, which is fully customizable so you can tailor the system to meet your needs exactly.
  • Citris : Designed for Web and Internet service providers, the software is a web-based ticket generation and tracking system.
  • FrontRange: is a full service solution, combining technologies with a variety of expansion options.
  • CCS Helpdesk: allows you to automate the tracking and management of IT support requests. Featuring application defect tracking and each new tickets submitted via Outlook or the Web. This includes automatic escalation and nd other reporting tools.
  • Exdesk: Designed for small and medium size businesses, this web-based software solution offers on-line application help and documentation. Ability to employ its notifications system to cut down on phone calls.
  • Helpdesk Pro: The status of each call queues is displayed on the left hand side of all major screen pages. Every operators can see the status at all times. No other software components to maintain.
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